Vittoria B.
Buying guide
How to order

After choosing your product, select the colour and size. To help you in the purchase process, we have created a special size guide that you will find on each product page. Select the quantity and click on the “Add to cart” button. To view the complete list of products, go to” View cart” or click on the shopping bag at the top right. If you are satisfied with the items, click on “Complete order”.

To complete your shopping experience, enter the required data and your shipping address. You can also enter additional information for delivery (optional)

  • Staircase/Apartment/Number/Inner courtyard
  • Name of the district/Neighbourhood
  • Opening hours of the office/shop/warehouse
  • Reception/desk

Choose the payment option you prefer:

  • Visa and MasterCard credit cards
  • PayPal
  • Payment by cash on delivery: Cash on delivery (this option is only available in Italy)

Before confirming the Order, please check that the price indicated in the “Order Summary” corresponds to the sum of the Products selected/of interest as well as of any delivery/shipping costs.

Finally, select “Place Order”. You will receive an Email (at the address provided) confirming the purchase.

If you do not receive the email, check your Spam folder or contact us through one of the contact options (Email and/or Facebook Messenger live chat).

 

Payment methods

You can purchase Vittoria B. products as follows:

  • Visa and MasterCard credit cards
  • Paypal
  • Payment by cash on delivery: Cash on delivery (this option is only available in Italy)

Payment is fully secured by the world’s largest and PCI compliant authentication systems. All information that you will enter for the purchase will comply with the processing of personal data according to the privacy regulations. Browsing is completely safe and certified by the Let’s Encrypt certification system.

Delivery and shipping
Processing times
  • If the order is placed before 14:00, it will be processed the same day.
  • If the order is placed after 14:00, it will be processed the next day.
  • Orders placed after 14:00 pm on Friday will be processed the following Monday morning.
Shipping times and methods

In order that our customers should receive their orders in the shortest possible time, we only use express couriers (TNT/FedEx, GLS)

  • ITALY: shipment from 1 to 2 working days
  • EUROPEAN COMMUNITY: shipment from 1 to 4 working days

We currently do not ship outside European Community.

At the time of shipment, you will receive a confirmation email from the courier with the link to track the order. Please check the link to be updated in real time on any possible variation. If your order does not arrive within the estimated time, please contact us and we will try to resolve the problem as quickly as possible.

Upon receipt of the package containing the Order, please check its integrity and/or any damage to the packaging immediately. Should you notice any defects, please report these immediately to the courier who made the delivery and reject it.

 

 

 

 

Shipping costs

ITALY: Shipments for orders over 50 euro are always free. For orders below this amount, the shipping cost, within the national territory, is 5 euro.

EUROPE: Shipments for orders over 90 euro are always free. For orders below this amount, the shipping cost is 10 euro.

 

 

Returns and Refunds
How to make a return

We hope you enjoy our products as much as we enjoy making them! But, if the model or size do not convince you, don’t worry. You have 14 days from delivery to let us know you want to return the purchased product.

If you intend to return an item, click at the bottom of the page on the item “Shipping and returns”. Inside you can download the return form, to be filled in and sent to hello@vittoriaintimo.it.

Remember: the return form must be sent within 14 days from the product’s delivery.   On the form you must enter your details, read the terms and conditions and select the reasons for the return. Once completed and sent, you can ship the item.

The product to be returned must meet the following conditions:

  • Be returned in its original packaging
  • Have all its labels

Shipment of the product must take place within 30 days from its delivery, by any chosen carrier and at the customer’s expense. Once we have received the item, we will verify its integrity and start the refund procedure.

In order to always guarantee the highest quality and compliance with high hygiene standards, no returns and/or exchanges are allowed for items belonging to the briefs and masks category. Our policy aims to protect all our consumers “Pursuant to art. 59, letter e), of L. Decree no. 206/2005 (Consumer Code) the right of withdrawal is excluded for the supply of sealed goods that cannot be returned for reasons of hygiene or related to health protection”.

 

 

 

 

 

 

 

Size change

For Vittoria B products, the first size change is free.

Should you need to change the size of an item, simply fill in the return form (downloadable in the section “Shipping and returns” at the bottom of the page) and send it by mail to hello@vittoriaintimo.it and send us the product with the method you think is cheapest.

Remember: the return form must be sent within 14 days from the product’s delivery.   We will change the size and the new shipment will be at our expense.

The size change does not include the briefs and masks category.

Quality control
Quality control

Ensuring the highest quality of the Vittoria B products is crucial for us. For this reason, we carefully check each item before it is shipped.

Should you receive a product with any imperfection or with the box obviously damaged, please notify us promptly, using one of the contact options. We will try to solve the situation as quickly as possible.